Grievance and Appeals

The G&A coordinator can  help you file a formal grievance or appeal if you are unhappy with the mental health services that you have received. Under Vermont’s Global Commitment to Health, the Department of Vermont Health Access (DVHA) has established a process to formally resolve concerns about the services you receive.

The Grievance and Appeal requirements for the Department, Designated Agencies, and Specialized Services Agencies can be found in the Grievance and Appeals Provider Manual.


Grievance: You may file a formal grievance when you are not satisfied with the quality of your services including the manner in which staff behave and relate to you. Examples of grievance issues include:

  • Dissatisfaction with a service provider’s behavior
  • Dissatisfaction with the quality of services
  • Dissatisfaction with accessibility of services
  • Dissatisfaction with program management
  • Dissatisfaction with a program decision
  • Dissatisfaction with policy decision.

Appeal: You may file an appeal when you do not agree with proposed changes to type or amount of the services offered as part of your treatment plan. Examples include:

  • Denial, in whole or in part, of a particular service
  • Failure to provide services in a timely manner or sufficient quantity
  • Denial of request for mental health services (that you deem clinically appropriate for inclusion in your treatment plan).

If you are dissatisfied with your agency, a member of it's staff, or decisions about services that you receive, you may complete this form and give it to the agency's grievances and appeals coordinator so that your issues can be addressed.  This form is made available for your convenience, but you may write your concerns down in any way you choose or you may talk to the grievance and appeals coordinator at your agency about your concerns.


For Providers: The grievance and appeals warehouse can be accessed here.

Contact Information

Department of Mental Health
Commissioner Melissa Bailey
280 State Drive, NOB 2 North
Waterbury, VT 05671-2010
Phone:  (802) 241-0090
Fax: (802) 241-0100

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